Luksic Foundation hosted a new edition of Caminos Globales, this time focused on service design in social programs—a methodology that enables a deep understanding of people’s needs and improves the effectiveness of interventions. The session brought together nearly 20 representatives from civil society organizations, academia, and other key stakeholders.
During the event, the new Policy Brief was presented, outlining the foundations of this approach, its main tools, and the experience of Luksic Foundation in its implementation. The presentation explored key concepts, applied methodologies, and learnings derived from research and cases developed by the Foundation. Among them was a study on women’s participation in sports, where service design helped identify barriers, build user profiles, and propose evidence-based solutions.
“With Caminos Globales, we want to foster conversations that help improve the way we design and implement social programs in Chile. Service design means thinking about people when delivering or producing a social service. Collaboration between civil society, academia, and the public sector allows us to move toward more human-centered solutions with real impact,” said Macarena Cea, CEO of Luksic Foundation.
The session also included a practical activity where participating organizations conducted a self-assessment of how well they are integrating service design into their work. This allowed them to identify good practices, gaps, and opportunities to strengthen their programs.
“These types of conversations organized by Luksic Foundation raise the standards of the ecosystem. They help build a culture around program design—around how we focus on people and truly consider them in that design,” said Florencia Álamos, Fundación Kiri.
